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Owner/Driver Resource Center

A space where drivers may seek free financial counseling, legal services and other resources.


Services

Driver Protection Services

This unit accepts complaints of TLC rule violations from one Licensee against another Licensee. Examples are: Driver making a complaint against a Base for non-payment of earnings, Driver making a complaint against a vehicle owner for overcharge (requirement of costs and fees not included in the lease), Medallion owner complaining against Agent for non-payment of taxes. This unit does not provide financial/loan counseling, assistance with TLC summonses/settlements or assistance with Licensing inquiries.

Driver Protection Services

This unit accepts complaints of TLC rule violations from one Licensee against another Licensee. Examples are: Driver making a complaint against a Base for non-payment of earnings, Driver making a complaint against a vehicle owner for overcharge (requirement of costs and fees not included in the lease), Medallion owner complaining against Agent for non-payment of taxes. This unit does not provide financial/loan counseling, assistance with TLC summonses/settlements or assistance with Licensing inquiries.

Driver Protection Services

This unit accepts complaints of TLC rule violations from one Licensee against another Licensee. Examples are: Driver making a complaint against a Base for non-payment of earnings, Driver making a complaint against a vehicle owner for overcharge (requirement of costs and fees not included in the lease), Medallion owner complaining against Agent for non-payment of taxes. This unit does not provide financial/loan counseling, assistance with TLC summonses/settlements or assistance with Licensing inquiries.

Driver Protection Services

This unit accepts complaints of TLC rule violations from one Licensee against another Licensee. Examples are: Driver making a complaint against a Base for non-payment of earnings, Driver making a complaint against a vehicle owner for overcharge (requirement of costs and fees not included in the lease), Medallion owner complaining against Agent for non-payment of taxes. This unit does not provide financial/loan counseling, assistance with TLC summonses/settlements or assistance with Licensing inquiries.

Driver Protection Services

Legal Services

Choose this appointment if you are interested in applying for the Medallion Relief Program. Legal service appointments are tailored to medallion owner-drivers offering a review by legal professionals of loan agreements, renegotiate relevant financing agreements, challenge debt collections or judgements, or file for bankruptcy if appropriate.

Financial Counseling

Financial Counseling can help you reduce your debt, strengthen your credit score, make savings a part of your routine, balance a budget, open a bank account, separate personal and business finances, and much more! Book an appointment at a Financial Empowerment Center for free, professional, one-on-one financial counseling.

Driver Protection Services

This unit accepts complaints of TLC rule violations from one Licensee against another Licensee. Examples are: Driver making a complaint against a Base for non-payment of earnings, Driver making a complaint against a vehicle owner for overcharge (requirement of costs and fees not included in the lease), Medallion owner complaining against Agent for non-payment of taxes. This unit does not provide financial/loan counseling, assistance with TLC summonses/settlements or assistance with Licensing inquiries.

Health and Wellness

Access a variety of city resources that assist with mental health and wellness and sign up for health insurance.

Public Benefits Application Support

Assistance with public benefit applications through AccessHRA, including Supplemental Nutrition Assistance Program (SNAP), Cash Assistance, and Medicaid renewal.

For additional driver resources and COVID-19 related relief efforts please view the TLC's Owner/Driver Resource Page.
If you need to request a reasonable accommodation or have any questions please email us at odrc@tlc.nyc.gov.


You must be at least 18 years old to receive services.